Folder HelpDesk13
Publisher Description
Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access or SQL Server database. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.
Excel reports facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription per organization incl. support and upgrades for all kalmstrom.com products. Outlook 2007-2013, also Office 365.
About Folder HelpDesk
This Helpdesk & Remote PC program is available in English, Danish, Estonian, Finnish, French, German, Hungarian, Italian, Norwegian, Portuguese, Spanish, Swedish. It was last updated on 29 September, 2026. Folder HelpDesk is compatible with the following operating systems: Other, Windows.
The company that develops Folder HelpDesk is kalmstrom.com Business Solutions. The latest version released by its developer is 13. This version was rated by 3 users of our site and has an average rating of 4.3.
The download we have available for Folder HelpDesk has a file size of 22.0 MB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2013-06-14 and was downloaded 208 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the Folder HelpDesk as malware if the download link is broken.
How to install Folder HelpDesk on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the Folder HelpDesk is downloaded click on it to start the setup process (assuming you are on a desktop computer).
- When the installation is finished you should be able to see and run the program.
Program Details
General
System requirements
Download information
Pricing
Version History
version 13
posted on 2013-06-14
Support for both 32 and 64 bit Office 2010 and 2013, many new features and enhancements
version 12
posted on 2012-05-31
New design and many new features and enhancements
